Monitor Your Accounts 24/7
Sullivan Bank provides SecureAlerts to give you peace of mind with your bank accounts. You choose how you would like to receive your alerts; email, text or both.
Sign up for Live Updates on your app or Broadcast Alerts on your desktop to get notified anytime there is upcoming maintenance, updates and more!
ACCOUNT ALERTS
Balance: Low balance alerts can help you avoid overdrafts or maintain balances to qualify for rewards. High balance alerts can help you identify when you might want to transfer or invest money.
- Account balance above threshold
- Account balance below threshold
Transaction:
- Transaction equal to threshold amount
- Transaction over threshold amount
- Electronic draft deducted over threshold amount
- Check number XXXX cleared
- Interest was paid to an account
- Number of money market withdrawals was exceeded
- ACH deposit (credit) cleared
- Any check number cleared my account
Loan:
- Loan payment is due
- Loan account billing statement has been generated
Automated Teller Machine (ATM)
- Card transaction over threshold amount
- Cards ATM limit has been changed
- Cards POS limit change
Other
- Accounts status changed
- Charge back occurred
- Check was returned
- Hold was added to an account
- Hold was removed from an account
- Stop payment was placed on account
- Account was overdrawn
- Statement was generated
- Return of an incoming ACH debit
SECURITY ALERTS
- Address was changed
- Online banking login was locked out
- Online banking password was changed
- Online banking email address was changed
- Phone number was changed
- Email address was changed
- Login ID for online banking has changed
- eStatement enrollments settings changed
- Invalid Log on attempt for retail product
- Customer logged on to retail product
- NickName changed in a retail product
- Security question changed for retail product
- Temporary Password expired for a retail customer
CARD ALERTS*
- Spend Insights – Spending breakdown of where you spend your money.
- Card on File – Keep tabs on which merchants have your card on file and track recurring payments, subscriptions, and installment plans.
- Controls & Alerts – Receive notifications and set controls on where, when, and how your card is used.
- Manage Travel Plans – Add countries and U.S. States you may visit so we can help keep your card secure.
- Report Lost or Stolen – Your card will be turned off to prevent unauthorized purchases. Recurring payments will still occur.
*Only accessible through the app under “Cards”.
Business Alerts
To keep your business safe, we offer these additional alerts!
BUSINESS ACCOUNT ALERTS
ACH: Be notified when ACH activity occurs, like if there is a status change or something needs to be resolved.
- ACH batch approved
- ACH batch is updated
- ACH batch failed
- ACH batch pending approval
- ACH schedule done
- ACH transaction schedule is about to expire
- ACH template approved
- ACH template is updated
- ACH template pending approval
- ACH transaction exceed limit set by bank
- ACH transaction rejected by CSR
Loans: Get alerts when a payment is due, past due, has been paid or when any loan activity occurs. Know if you exceed your credit limit.
Security: Get alerts if someone changes your information or is trying to get access to your online banking.
- Online banking password was changed
- Online banking login was locked out
- Online banking email address was changed
- Invalid log on attempt for business product
- Customer logged on to business product
Balance: Low balance alerts can help you avoid overdrafts or maintain balances to qualify for rewards. High balance alerts can help you identify when you might want to transfer or invest money.
Message and data rates may apply.
We can only control when we send the alert. We cannot ensure that your mobile service or email provider will instantly forward the alert to your mobile device or email box. There may be delays in delivery, depending on the provider and network conditions.
